Featured Success
Story II
Looking to investigate the need for a major overhaul of their
primary search engine, a client with a multinational web presence
engaged Wimmer Solutions to provide a solution for Human Judged
Data collection and analysis. Designed to support the collection,
judging, and reporting of quality data to enable the team to
fine-tune its tools to better meet customer requirements, the
project was hosted at Wimmer Solutions' own facilities, and
leveraged a dedicated program executive and coaching resources to
train and mentor the project team.
The scope of this project included:
- Acquisition, training, management, and dismissal of Judges
- Monitoring of productivity and quality
- Comprehensive reporting and communications
- Recommendation of technical and process improvements
- Anticipation, analysis, proactive reporting, and resolution of
potential issues
Wimmer Solutions implemented process and technology improvements
to support the client's overall vision; our recommendations
included the identification of strategic opportunities and
potential competitive advantages for the client's search engine
team to consider related to its procedures, processes, methodology,
and technology.
Results included:
- Increased accuracy and completeness of search, simplifying
search function and flexible search capabilities
- Elimination of search results that are detrimental to
users
- Providing users with fresh, comprehensive, and relevant results
faster
- Creating an integrated user experience
- Developing a platform for innovation that enables partners more
control
- Generating beyond-the-Web functionality with multiple access
points
- Increased market share in the competitive search engine
arena
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