Featured Success
Story
One of Wimmer Solutions' major telecom clients needed a solution
to implement a new timekeeping solution that would meet the needs
of 16 Call Centers located in several different states. Wimmer was
engaged to deploy a team of business analysts, project managers,
and communications experts to provide onsite launch support for the
roll-out of an SAP-based time and attendance solution for the Call
Centers.
Our team was involved at every step of the process, from
designing and managing the project schedule to final user
acceptance testing and end-user training. They provided triage and
troubleshooting for deployment issues, as well as tracking,
management, and resolution of defects, all while orchestrating
on-going stakeholder involvement throughout the project. The
communications efforts they supported mitigated risks and avoided
duplication of work, facilitating implementation and acceptance of
the new system across teams. Our dedicated PMs served as liaisons
between business and technical teams to identify and evaluate
upstream/downstream system impacts and process changes that could
have otherwise derailed a successful transition to end users
accustomed to the previous system. Ultimately, Wimmer's oversight
and support for the project led to successful adoption by project
teams at a significant cost savings to the client.
> See more Success Stories
