Featured Success Story
For the past seven years, Wimmer Solutions' Managed Services
team has supported the end-to-end sales needs of a major technology
client's mapping platform. This integrated, customizable platform
enables clients to create targeted mapping solutions via JavaScript
APIs, SOAP-based HTML and other technologies, accessible to end
users through multiple desktop and mobile devices. Wimmer was
originally engaged to provide end-to-end sales management for the
software; before we initiated managed hosting for the team, our
consultants were at the forefront of the project's success, working
solely in the sales arena with little or no field support. The
project has since broadened in scope, thanks to seven years of
consistent performance and proven success in both managing the
service and identifying key Solutions Specialists and Sales Support
resources to exceed the technical requirements of the project.
During our partnership with the client, Wimmer Solutions has
focused on developing 'hands-off' functionality for sales processes
to maximize ease-of-use by the end user.
The Wimmer-supported sales team has:
- Provided end-to-end sales management
- Leveraged Wimmer Solutions' workspace and equipmentto reduce
costs for the client
- Experienced minimal attrition:75% of the current team members
have been engaged with the team for at least 4 years
- Supported the client's first payable online service,
initializing front line sales and creating essential relationship
management infrastructure
- Conducted contract negotiations with customers on behalf of the
client
- Driven the creation of IP for the product group and future
sales team members: Including document processing, review, and
management, resources conduct ongoing management for all technical,
marketing, and training documentation related to the sales team,
including a 300-page training manual and transition document
(supplemented by an additional 400 pages of online material) to
reduce ramp time for new resources engaged on the project as it
expands.
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