Featured Success Story
For 9+ years, our Managed Services team has provided end-to-end
sales support to a major technology client's mapping platform.
Originally engaged to provide field sales for the software,
our service quickly evolved into a customized managed service
designed to provide a higher level of support to the field team,
leveraging our own workspace and equipment to dramatically
streamline operations, increase the team's revenue generation
potential and reduce costs for the client.
During our partnership, the team has:
- Provided end-to-end sales management
- Experienced minimal attrition: 75% of the current team members
have been engaged with the team for at least 4 years
- Supported the client's first payable online service,
initializing front line sales and creating essential relationship
management infrastructure
- Conducted contract negotiations with customers on behalf of the
client, a responsibility not typically entrusted with vendors
- Driven the creation of IP for the product group and future
sales team members: Including document processing, review, and
management, resources conduct ongoing management for all technical,
marketing, and training documentation related to the sales team,
including a 300-page training manual and transition document
(supplemented by an additional 400 pages of online material) to
reduce ramp time for new resources engaged on the project as it
expands.
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