As a Fortune 50 worldwide provider of software products, services and hardware, The Client’s Store Business Desk supports volume and commercial purchases within its multiple retail store environments. This allows the company to provide volume discounts and incentives, support purchase orders, and allow for multiple ship-to locations as needed for commercial clients.
The Client came to Wimmer Solutions looking to develop and operate a commercial sales support solution to enhance these efforts. Their requirements included an end-to-end workflow that would feature order inception, entry of client information, product information, product quotes, shipping instructions and payment options.
The system needed to execute orders in the shortest time possible with robust reporting capabilities while allowing for ease of use for exceptional customer service. The company’s global presence with 300 offices worldwide also required language, date/time and currency variations.
To address these challenges, Wimmer Solutions was tasked with finding a solution that would be quickly deployed, versatile and adaptable to consume data from multiple internal systems, including Microsoft CRM, Dynamics AX and the company’s credit and accounting systems.
In addition, the solution had to integrate with the company’s current user accounts system. Other requirements included the ability to attach and store documents while allowing the team to find information easily and in real-time.
