Re-Invent Customer Service and Support with Microsoft Copilot
WEBINAR ON DEMAND
Duration: 1hr
January 29, 2025
Workshop Agenda
• Introduction
• Copilot for Services Introduction to Agents of the Future.
• Our experience of implementing Service Copilot@World's largest Tech Platform Company
- Carefully plan for deployment
- Drive change that lasts - Change Management
- Feedback mechanism
- Impact of the Gen AI on Support Operations
• Understand your current landscape
- Customer Service Process
- RCA process
- Managing Service Agents - KPIs
Post the 60 minutes introductory session, Wimmer proposes to conduct 90 minutes Art of Possible workshop to understand your current landscape, list the possible use cases, prioritize them and build a roadmap for solution implementation.
This effort is Co- Sponsored by Microsoft and Wimmer.Assessment
Report includes:
• Understanding of your current landscape, challenges and opportunities.
• Art of Possible – Scenarios outlined for your business operations using Copilot Possible benefits.
• We recommend, when we present the high-level findings report, to be a 90-minute workshop to get into specific use cases and approaches.
Speakers
Justin Smyth
Director, Business Development
Justin Smyth is a seasoned consultant with over 15 years of experience across diverse industries and technologies. Currently, he serves as both a Microsoft Implementation Partner for Wimmer Solutions Clients as well as a Director of Business Development. Justin's passion lies in collaborating with organizations to gain profound insights into their customer, workflows, and technological landscape, enabling robust, and inclusive digital transformation frameworks.
Harshada Kushe
Solutions Manager
Harshada is a data analytics professional with 10+ years of experience in data strategy, machine learning, and business intelligence. She transforms complex data into actionable insights to drive business growth, leveraging technology to enhance decision-making and optimize performance.