Case study

Children's Hospital: Custom Kiosk Development

Company

Seattle Children's Hospital

Industry

Children's Hospital

Offering

Custom Kiosk Development

Impact

  • Improved Patient Education
  • Environmental Benefits
  • Enhanced User Engagement
  • Operational Efficiency

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The challenge

As a leader in providing innovative and compassionate health care to children and families across the northwest—and nationwide—the client has adopted a focus on preventative care. Across its operations, Children’s aims to provide its patients, their families, and the entire community with up-to-date health information to help people make informed lifestyle choices.

To support this objective, and to reach as large a segment of their target audience as possible, the client desired to integrate an educational software solution into their existing systems that would empower patients of all ages to access reliable and continually updated health information, via a user-friendly interface.

To promote retention and response to highlighted information, they wished to present the educational pieces in a series of discrete modules, in a touch-screen format designed to improve user experience and facilitate overall ease-of-use.

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The solution

In order to achieve the above deliverables on schedule and in a quality manner, Wimmer’s Professional Services division developed a solution utilizing the following technical skills:

  • Project Team Assembly and Oversight
  • Project Management
  • Content Management
  • Web Development

An Engagement Director was assigned to provide project oversight, while a Creative Web Developer and Project Manager worked to ensure the completion of defined milestones and deliverables based on Children’s needs. Wimmer partnered with Children’s subject matter experts and project stakeholders to integrate accurate and engaging educational content (provided in both Spanish and English) into a series of age-appropriate modules.

Wimmer’s resources had extensive experience providing IT and PM support as well as web production services for the Healthcare field and worked in collaboration to design and create an educational environment appropriate to the needs of the Children’s Hospital community. Under the guidance of the Engagement Director, our Web Developer created identification screens to channel users into the correct module, and developed individual screens appropriate to each. Our team also conducted a pre-launch evaluation of kiosk functionality, made necessary adjustments before installing the kiosks in Children’s common areas, and provided continuing support as content was added and/or updated.

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Results

By digitizing the content, Wimmer helped further Children’s efforts to ‘go green’, reducing its environmental impact and achieving cost efficiencies over traditional printed collateral, together with the following benefits:

  • Improved Patient Education: The custom kiosk platform provided patients and families with easy access to reliable, up-to-date health information, enhancing their ability to make informed decisions.
  • Environmental Benefits: By digitizing educational content, the hospital reduced its reliance on printed materials, supporting its green initiatives and achieving cost efficiencies.
  • Enhanced User Engagement: The interactive, age-appropriate modules made the educational content more engaging and accessible compared to traditional pamphlets or brochures.
  • Operational Efficiency: The kiosks helped alleviate the burden on physicians by providing standardized educational resources, allowing them to focus more on direct patient care.

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